Field Service Manager

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H.O. Penn Machinery

HIRING IMMEDIATELY

Bronx, NY

Pay:$90,000 - $100,000/year (depending on prior relevant experience)

Bonus: 15% bonus potential

Benefits:

Medical/dental/vision insurance
401(k) with company match
Paid time off & holidays
Company-provided cell phone and laptop

Key Qualifications:

Minimum 3+ years’ management experience in directing labor required
Clean and valid driver’s license required
Strong organizational skills and ability to operate in a fast-paced environment
Experience with troubleshooting and repair of construction equipment and strong mechanical aptitude
Strong computer skills and comfortable with technology

Responsibilities:

Successfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment, and time)

Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
Assure repairs are completed in a timely fashion by providing accurate job information, parts, tooling, supplies, etc.
Assure repairs are completed in a timely fashion by effectively troubleshooting and diagnosing machine problems.
Maximize mechanic utilization by effectively scheduling, planning, and assigning work

Maximize the effective and efficient use of the service processes to provide fast and accurate service and minimize unnecessary expense

Review and approve daily time cards to track and monitor tmechanic performance against quoted hours or job standards and manage accordingly
Advise Service Manager of changes in available work vs. staffing levels
Continually review and improve processes
Process jobs to be billed on a daily basis

Successfully build and maintain a culture of safety through successful completion of all safety initiatives and enforcing safe work habits

Conduct weekly safety meetings and ensure monthly safety audits for work area are complete
Ensure timely communication of safety issues to direct supervisor with appropriate paperwork
Ensure all new hires within work area complete safety orientation requirements within thirty days
Ensure all direct reports have completed Pure Safety assignments by due dates

Staff and develop people to achieve all key results to make our service function strong

Build and maintain an environment characterized by high productivity and morale
Assist in selecting mechanics
Effectively manage the performance process (goal setting, coaching, appraisal, and rewards/consequence management)
Develop people through training, coaching, etc.

Maintain the Field Service fleet in a cost-effective and safe manner

Ensure the fleet is maintained in a clean and uncluttered state
Ensure the fleet and its related equipment are in sound working order & operating safely

Contribute to positive customer experiences by maintaining the professionalism, appearance, and accessibility of our facilities

Continually assess the appearance, including cleanliness, professionalism, maintenance, and compliance with company policies of your area of responsibility
Take corrective action on any items noted during these ongoing assessments to ensure compliance with company appearance standards
Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities

This position requires off-hour, on-call (by phone only) availability, including weekends and holidays.

Qualifications:

Minimum 3+ years’ management experience in directing labor required
Clean and valid driver’s license required
Strong organizational skills and ability to operate in a fast-paced environment
Experience with troubleshooting and repair of construction equipment and strong mechanical aptitude
Strong computer skills and comfortable with technology

Physical Requirements:

Standing and/or sitting for prolonged periods of time
Hand coordination (typing and writing)
Occasional forward bending and reaching
Occasional walking and climbing stairs
Carrying (up to 20lbs.)