Hitachi Construction Machinery Americas opened a 173,000-sq.-ft. warehouse in Salt Lake City to optimize customer support by providing quicker access to parts for construction and mining markets. This investment enhances delivery speed, ensures high parts availability, and minimizes downtime for customers in the western region of North America.
Photo courtesy of Hitachi
The operation of the Salt Lake City Parts Warehouse will shorten delivery times for customers.
The article below originally appeared in and is posted with permission from:
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As Hitachi Construction Machinery Americas continues rapid growth and expansion in the construction and mining markets, there remains a commitment to provide customers with the lowest cost of operation. Parts availability and location are critical to minimizing downtime and lowering shipping costs for customers. Hitachi Construction Machinery Americas is committed to its customers and dealer network with $140 million in parts inventory spread across its warehouses in the Americas to ensure high parts availability.
To optimize regional dealer and customer support while further strengthening the supply chain, Hitachi Construction Machinery Americas announced the addition of a 173,000-sq.-ft. warehouse in Salt Lake City, Utah. This facility will provide support seven days a week and expedite quick shipping to dealers and customers in the construction and mining markets, according to the company.
Now, when a machine down event occurs, the western region of North America will have quicker access to parts for their Hitachi machines.
"When we were deciding upon the location for this warehouse it was important for us to be close to our customers. While this requires additional investment and complexity for us, our goal is to improve the speed of delivery to our customers; maintain world class fill rates; and be a highly reliable partner," said Jeremy Dieterle, vice president, parts Hitachi Construction Machinery Americas.
Parts and service support are key drivers of total cost of ownership. Investing in regional warehouses allows Hitachi Construction Machinery Americas to continue to lower the cost of ownership for its customers and ensure that downtime is minimized. Hitachi Construction Machinery Americas warehouses cover several time zones across the Americas to ensure parts are readily available when needed.
The operation of the Salt Lake City parts warehouse will continue to shorten delivery times for customers and demonstrate a continued investment in after-sales support, according to the company. The warehouse complements an existing supply chain network that stretches from Georgia to Indiana to Illinois and now Utah. Hitachi Construction Machinery Americas has invested in specialized technologies and equipment to efficiently handle all parts from the smallest O-ring to the largest EX8000 mining shovel parts.
For more information, visit www.hitachicm.us/support/.