Job Details
Job Location: CE Salt Lake City - SALT LAKE CITY, UT
Position Type: Full Time
Education Level: High School Degree or GED
Salary Range: Undisclosed
Job Shift: Day
Description
Uptown Manager – Construction Equipment
Sign-on Bonus: $2000.00
Position Overview
At Arnold Machinery Co., we understand that uncompromised customer satisfaction is only possible with the right team behind it. That’s why we’ve built the most comprehensive machinery support team in the western United States. Our associates are the backbone of our reputation, and through the training and support we provide, the Service Writer plays a key role in upholding that standard.
Essential Job Functions
- Help Sell/Promote the Uptime center.
- Manage all the level 1 and 2 bundles.
- Have meetings with the customer and Arnold team to review the uptime reporting.
- Manage the calls coming in from RTTS.
- Make the calls for all the ACD alerts coming into the Uptime Center
- Scheduling techs to respond to the ACD alerts.
- Look at trends with our technical communicator on failures and help find better repair solutions.
- Add field campaigns into EE.
- Send out Field Campaigns to branches.
- Manage CSA contracts on when services are due.Set them up in EE.
- Manage ACD on who is getting the alerts from customers to Arnold Associates
- Help build the Monthly reporting for Power BI reports.
- Do the billing for CSA and Uptime reporting.
- Do billing for care tracks and ACD.
- Adding customers to new VOLVO CONNECT
- Billing Tech tool and PROSIS
- Manage Pop Cal population.
Desired Skills/Abilities
- Strong work ethic with an ambitious and proactive attitude.
- Detail-oriented, with problem-solving abilities and minimal supervision required.
- Proficiency with Microsoft Excel & Word.
- Good mathematical skills.
Physical Demands and Working Conditions
- Ability to sit for extended periods.
- Reach to answer phones.
- Read paperwork and digital files.
- Communicate by phone and in person.
- Ability to walk on uneven terrain and stand for extended periods.
- Hear and respond to communication via radio, phone, and in person.
- Bend body to file paperwork and perform various job tasks.
Education
- High School Diploma or equivalent.
- Related experience may substitute for formal education requirements.
Note
This job description is not intended to be exhaustive. Additional duties may be assigned to meet the organization's ongoing needs.
Benefits Offered
- Paid Sick Leave
- Paid Vacation
- Paid Holidays
- 100% of the medical premium paid for associates and their families
- Dental and Vision plans
- 401K/Roth with company match
- Quarterly and Yearly Bonus Programs
- Company Stock for associates with 5+ years of service
Arnold Machinery is an Equal Opportunity Employer.
We provide reasonable accommodations for individuals with disabilities in accordance with the law. Requests for accommodations will be handled on a case-by-case basis.
Arnold Machinery Participates in E-Verify.
Qualifications
