Job Details

Job Location: ME Gillette - GILLETTE, WY

Position Type: Full Time

Education Level: High School Degree or GED

Salary Range: Undisclosed

Travel Percentage: Negligible

Job Shift: Day

Job Category: Sales

Description

Product Support Sales Position

Location: Mining Division, Arnold Machinery

Salary: $2,000 Signing Bonus

Position Overview

At Arnold Machinery, customer satisfaction starts with exceptional people. Our team in the western U.S. is dedicated to delivering top-tier support, and we’re looking for a motivated individual to join us in the Product Support Sales role. As part of our team, you’ll help drive parts, labor, and equipment sales while enhancing customer satisfaction through efficient and cost-effective solutions. You’ll also play an essential role in mentoring and training the next generation of technicians.

Job Summary

You’ll work directly with customers to create sales opportunities, provide support, and ensure their equipment operates at peak performance. Your role will involve communicating effectively with both the customer and internal teams to ensure smooth operations, while also helping manage customer expectations and assisting with job coordination.

Key Responsibilities

Act as the primary liaison between customers and the dealership
Drive labor and parts sales, contributing to customer satisfaction
Assist Service Writers with job closing and monitoring of work-in-progress (WIP)
Cold-call potential customers to expand business opportunities
Review and update work schedules, estimates, and quotes
Compile reports and assist with special projects
Train and mentor technicians to develop skills and knowledge

Skills and Abilities

Strong written, verbal, and interpersonal communication skills
Computer literate, with ability to learn various software tools
Ability to negotiate, lead, and problem-solve effectively
Detail-oriented with strong time management and organizational skills
Knowledge of machinery repair and inventory management
Ability to work under pressure and maintain excellent customer service

Physical Demands

Ability to sit, stand, and move around for extended periods
Ability to climb in and out of machinery, walk on uneven terrain
Regular phone and in-person communication

Education and Experience

High School Diploma or equivalent
Previous experience with machinery or mechanical background is preferred
Strong customer service skills and a willingness to learn

Benefits

Paid Sick Leave, Paid Vacation, and Paid Holidays
100% of medical premiums for associates and their families
Dental and Vision plans
401(k) with company match
Quarterly and Yearly Bonus Programs
Stock options for associates with 5+ years of service

Equal Opportunity Employer

Arnold Machinery is an equal opportunity employer. We provide reasonable accommodations to applicants with disabilities, and we participate in E-Verify.

Job Details

Description

Qualifications

#Mining Equipment Sales Jobs in Wyoming

PRODUCT SUPPORT - Mining Equipment